The Role We are hiring a Technical Assistant to be the friendly, clear, and patient voice of our product. Your main job is twofold: 1. Talk to our small-business clients during onboarding and support interviews—explain how our product works in plain, simple English. 2. Help our internal team with day-to-day tasks so our developers and managers can focus on bigger projects. You don't need to be a programmer. But you do need to understand our product well enough to teach it to others who aren't technical. Key Responsibilities 1. Client Interviews & Product Demonstrations (External) - Join scheduled video calls with our small business customers (owners, managers, or staff). - Walk them through our product's features step-by-step in a clear, unhurried way. - Answer their questions patiently—even if they ask the same thing multiple times. - Listen to their struggles and explain how Bellagent.ai solves their specific problems, using everyday language (no tech-heavy jargon). - Take notes during calls and share client feedback with the team. 2. Internal Team Support (Internal) - Help team members with small technical tasks (e.g., setting up test accounts, checking if features work correctly, organizing files). - Maintain simple internal checklists and documentation so everyone stays on the same page. - Assist with basic troubleshooting before escalating issues to senior staff. What We Are Looking For - Proficient English (Written & Spoken): You must speak and write clearly and naturally. Clients should feel comfortable and understood when talking to you. - Patience & Empathy: Small business owners are busy and often not tech-savvy. You need to be kind, calm, and encouraging. - Basic Technical Aptitude: You don't code, but you're comfortable with software. You can learn new tools quickly and explain buttons, menus, and settings without confusion. - Reliable & Punctual: You show up on time for client calls and respond to team messages promptly. - Self-Starter: You can read our product materials, learn the system independently, and start helping without being micromanaged. Nice-to-Haves (Not Required) - Previous experience in customer support, technical support, or teaching/tutoring. - Experience working with small businesses or startups. - Familiarity with tools like Zoom, Slack, Google Docs, or Notion. Why Join Bellagent.ai? - 100% Remote: Work from your home, a café, or anywhere with good Wi-Fi. - Flexible Hours: Set your own schedule—we only care that you're available for scheduled client calls and respond within reasonable timeframes. - $15/hour: Competitive pay with room to grow as we expand. - Low Pressure: No sales quotas. No aggressive upselling. Just honest, helpful conversations with real people. - Meaningful Work: You'll directly help small business owners succeed with technology.